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We answer the most common questions below. Get in touch if you can't find what you're looking for.

When should I arrive for an event?

As a general rule, our Box Office opens for ticket collection and sales 90 minutes before a show begins. The doors to the venue foyer and our bar then open one hour before a show begins. You'll find some seating and access to toilets in the bar area. The doors to the auditorium usually open around 30 minutes before an event is scheduled to start, but this is subject to change on the evening.

How do I find out the timings for an event?

We will publish the approximate timings for events, including support acts and finish times, on the show's event page on our website and on our social media as soon as we have them, which is often on the day of the show.

When is your Box Office open?

Our Box Office is open for telephone and in-person enquiries Monday-Friday, 10am-2pm. It is also open on show nights as detailed above. 

Where are you located?

Details on our location and how to get here can be found by clicking here.

Where can I find more information about your accessibility?

Please read our Access page here.

Do I need to print my tickets off?

We encourage everyone with a mobile device to select the 'e-ticket' option rather than choosing printed tickets. You can show this on your screen when you arrive.

There are also options for collecting physical tickets at the Box Office or having them posted to you for a small fee. 

My tickets say 'unreserved' on them, what does this mean?

Unreserved shows are sold as standing and you are not allocated a seat. However, there are wooden pews downstairs and seats in the gallery (when it's open) which you can sit in should you prefer not to stand. 

Can I pay with cash?

We would prefer you to pay by card at the Box Office and Bar where possible, but will still happily accept cash. We can sometimes only accept cash for merchandise. There are several cash machines located nearby.

Can I buy a ticket for an event on the door?

Many of our upcoming events are sold out, but if any tickets do remain you will be able to buy them from our Box Office. See above for more details on Box Office opening times.

Do I have to create an account to buy a ticket from your website?

No. You will be asked for some details, but can checkout as a guest. You can read more about booking tickets by clicking here.

I am unable to attend an event, can you resell my tickets?

If you bought your tickets through The Queen's Hall and the show you're coming to has sold out, we may be able to sell your tickets for you if we have a waiting list. Please email boxoffice@queenshalledinburgh.org with your request. Our full Terms and Conditions regarding ticket purchases and refunds can be viewed by clicking here.

I am concerned about another audience member's behaviour

If this is the case, please speak to a member of staff who will do their best to help with the situation. We ask all users of the Hall to be mindful of one another and to show empathy and respect to each other, our staff and the performers.

Can I vape in The Queen's Hall?

No! As well potentially causing discomfort to other audience members, there is a risk that the vape will set off our smoke detectors, disrupting the event you're attending and unnecessarily calling out the Fire Brigade, which would result in a large fine. 

Can I bring my own alcohol to an event?

No.We are a licensed venue and it is against the law to consume your own alcohol on our premises. Any alcohol brought in will be confiscated and you may not be admitted to the event. For safety reasons, soft drinks in cans may also be confiscated, depending on the show.

Can I photograph or video an event?

Each performer will have their own rules around photography and videography so please look out for any signs around the venue and ask an Usher if you are unsure. If you are asked to stop taking photos/videos by a member of staff please do so, and be mindful of other audience members, especially when using flash (which is not encouraged). 

Please do not bring selfie sticks or professional DSLR cameras. You won't be allowed to take these into the auditorium and we can take no responsibility for storing them safely.

Professional photographers must get a pass approved by the show promoter. The promoter's name is on each event page.

Who owns The Queen's Hall?

We are an independent charity (SC012294) overseen by a Board of Trustees. Our bar and hire income support the day-to-day running of the business, but for any special projects, our own programming, and to maintain the venue (we own the 200-year-old listed building) we have to raise extra funds. We do not receive any regular funding, so every donation helps.

I would like to support The Queen’s Hall, how can I donate?

Your support would be appreciated. You can donate online here or send a cheque made out to 'The Queen's Hall' to The Queen’s  Hall, 85-89 Clerk Street, Edinburgh EH8 9JG. Any amount will be gratefully received, thank you. If you pay online your donation will be acknowledged by our system, but postal donations will take longer to process. If you need an official receipt, please contact markw@queenshalledinburgh.org. If you would like to discuss on-going support, or corporate sponsorship, please contact our part-time Fundraiser, Monica Sutcliffe: monicas@queenshalledinburgh.org

I would like to hire The Queen’s Hall for an event, who should I contact?

If you would like to enquire about the availability of future dates, please email markw@queenshalledinburgh.org. You can see images of the venue and technical specifications here

What is your commitment to Sustainability?

You can read more about what we're doing by clicking the link here or go directly to our Sustainability Policy by clicking here.
 

Proud to be a Real Living Wage Employer