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Everything you need to know about coming along to QH.

How to find us

Information on getting here is available here. 

Bags and belongings

Security may carry out bag checks when you enter the building. Although we have no strict rules about bag size we would ask that for everyone's comfort you bring as little as possible with you. To comply with Scottish Licensing laws, any alcohol brought in from outside will be confiscated and we ask that you do not bring in food either.

Cloakroom

For large bags, coats and umbrellas we have a cloakroom which will be situated either in the corridor between the Box Office and the bar or up in the Hope Scott Room, the mezzanine level of the bar. Charges vary from £1-£2 per item. If the cloakroom is upstairs and you have access issues, please speak to an Usher who will be able to assist you.

Toilets

Ladies toilets are situated at the north and south side of the auditorium. Gents toilets are situated at the north side only, next to the bar. A disabled toilet is located in the north side of the auditorium in the corridor running from the accessible entrance to the bar.

Photography

We do not have a blanket policy on photography and filming as this is often up to the individual artist or promoter. Please refer to signs on the night and do not take photos or record video if you are specifically requested not to. Professional photography/videography is not permitted without prior consent.

We may sometimes take photographs for our own purposes, in which case notices will be around the venue. If you have any issues with your image being used in marketing please speak to an Usher.

Meet & greet / VIP tickets

Promoters sometimes offer tickets with added benefits such as photo opportunities, a chance to sit in on the soundcheck and limited edition merchandise. These tickets aren't usually sold through The Queen's Hall so your ticket provider will give you details ahead of the event.

Tickets purchased elsewhere

If you have issues or questions about tickets purchased from another outlet, you will need to contact them directly. We cannot advise on the terms and conditions of tickets which were not bought through The Queen's Hall. We strongly recommend against buying tickets from Viagogo as we will have no record of your ticket details and may refuse entry.

Merchandise / Programmes

Many artists and promoters choose to sell merchandise such as t-shirts and posters. This will be available in the bar area. Some classical concerts have programmes available, which you can purchase from an Usher. These will often need to be paid for with cash; to find the closest cash machine, turn right out of the front of building and cross diagonally at the crossroads where there are machines at Sainsbury's.

Wifi

Public WiFi is available throughout The Queen's Hall on the network called, unsurprisingly, QueensHall.

Age restrictions

Individual shows will have age restrictions, but as a general rule all unrestricted (standing) gigs are for over 14s only. Anyone under the age of 16 must be accompanied by an adult.

Reporting issues

If you experience aggressive or anti-social behaviour from other customers please speak to a member of staff immediately. The Queen's Hall does not tolerate this kind of behaviour to customers, performers or staff and will take the appropriate action, which may include calling the police. 

If you have an issue with any aspect of your event experience, please speak to a member of staff on the night as they will do their best to resolve this there and then whenever possible.

CCTV

The Queen's Hall has CCTV monitoring for the protection of customers, performers, staff and the building. By attending an event you consent to being filmed.

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