By using www.thequeenshall.net ("the website") you agree to accept the following Terms and Conditions and Disclaimers. If you do not accept these Terms and Conditions you must immediately stop using the website.
When registering with our website, you accept responsibility for maintaining the confidentiality of your username and password and for all activities which take place through your account. You must inform us immediately of any unauthorised use of your password or account or any other breach of security. The Queen’s Hall assumes no liability for any indirect or consequential loss or damage resulting from the disclosure of your username and/or password.
We have the right to terminate your access to any or all of the services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions.
You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.
The material on the website is protected by copyright and the copyright, trademarks and all other intellectual property rights in all material on this website is owned by and shall at all times remain the property of The Queen’s Hall or of our licensors, as appropriate. You may not reproduce, print or download material from the website for commercial purposes or publish, display, distribute or broadcast the same.
Changes to terms and conditions
The Queen’s Hall reserves the right to update or amend these Terms and Conditions at any time and by continuing to use this website you automatically confirm your acceptance of these changes. It is your responsibility to check the Terms and Conditions regularly for changes; a link is located at the bottom of every web page.
The Queen’s Hall (“we”, “us”) makes every reasonable effort to ensure that information on this website is accurate, but the website is published on an “as is” basis and use of this website is at your own risk.
We may change, remove or improve any content on this website at any time without prior notice.
Neither we nor our associated companies will be held responsible for any losses you incur as a result of using this website, any websites linked to this one or by relying on any of the information published on the website or any websites linked to it.
We and our associated companies will not be responsible for any losses you incur as a result of changes made to the website by unauthorised third parties.
We give no warranties that access to the website will be uninterrupted or error-free or that the website or the server hosting it are free from viruses. We and our associated companies will not be responsible for any losses you incur as a result of any virus infecting your computer by reason of your use of, access to or downloading of any material from the website.
If any of these terms and conditions are found to be illegal, invalid or unenforceable in any country or state and you access the website from that country or state, the illegal, invalid or unenforceable term will not apply to you. The remaining Terms and Conditions, however, will remain in full force and effect.
Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
Please refer to our separate Cookies Policy here or follow the link at the bottom of each web page.
Our secure server software (SSL) is the industry standard for secure commercial transactions. All personal information, including credit or debit card number, name and address are encrypted using 128-bit security so that all transmissions over the Internet between your browser and our server cannot be read by anyone unauthorised to do so.
All credit and debit card payments are processed through a secure payment site provided by SAGE PAY Europe Ltd. At no time does The Queen’s Hall store credit card data.
You assume full responsibility for the protection of your computer system including computer hardware, software and stored data including that of third parties who may access your computer system. By logging on you will assume the responsibility of ensuring that data downloaded or otherwise received from this website are free from viruses or other items of a destructive nature. Any damage to your computer, software or data by any virus which might be transmitted or activated via our site will be your own responsibility.
Ticket prices and fees
All ticket prices are shown inclusive of VAT.
Individual events may carry a per-ticket booking fee. All events carry a transaction fee and there is an additional charge for sending tickets by post.
The Queen’s Hall reserves the right to alter prices or make performance alterations without prior notice. Where discounts are offered these will be to full price tickets only with one discount per ticket.
Ticket exchanges and refunds
Tickets will only be refunded if a show is cancelled or the date is changed. Where the date of an event is changed, tickets will automatically be transferred to the new date unless a refund is requested.
In either of the above cases, the full face-value of your ticket will be refunded, but booking fees, transaction fee and postage cost (if applicable) are non-refundable.
If you are unable to attend an event for personal Covid-related issues (e.g. you or someone in your party are experiencing symptoms) the refund policy will depend on the individual promoter of that event and is not dictated by, or the responsibility, of The Queen’s Hall.
The Queen’s Hall’s liability will be to the customer who made the original purchase and the original method of payment will be used for the refund. Customers paying in cash who are unable to return in person for a refund will be sent a cheque.
You will be sent a booking confirmation email and it is your responsibility to check that you book tickets for the right event/date.
SCO ticket refunds Autumn 2021
If you are unable to attend an SCO concert in the Autumn 2021 Season for a reason related to Covid-19 we will refund the full cost of the ticket. Because our seats are in socially distanced bubbles, any refunds would apply to the entire seating group. We won’t be able to refund individual tickets within a bubble.
Refunds should be requested at least 24 hours in advance of the concert by contacting the relevant venue by phone. Refunds will only be issued to the customer who made the booking and using the same method of payment. You can read further SCO-specific FAQs here.
When making a booking, you can choose to have your tickets posted out to you. This is only available to addresses within the United Kingdom and an additional charge applies. If you do not pay for postage or are booking for an event taking place within 7 days, your tickets will automatically be held for collection.
All attendees must have a ticket for an event, even if that event is free. This includes children.
Tickets can be collected from The Queen’s Hall Box Office: you will need to give your surname, postcode or booking reference when collecting.
The Queen’s Hall Box Office is normally open Monday to Saturday 10.00am - 5.00pm or until just after the start time of a performance. For further information about ticket collection or opening times, please telephone +44 (0)131 668 2019 or email email@example.com.
Subject to individual promoter or artist requests, latecomers may not be admitted to an event, or only admitted ‘on applause’. If no exact start time is advertised, doors will usually open approximately one hour before the first act is on stage.
Where we advertise a ‘doors open’ time, more exact timings will be advertised on our website and social media on the day of the event once confirmed.
Some promoters/artists rule that no cameras, camera phones, video or audio recording equipment can be used in the auditorium, unless by prior arrangement. If signage in the venue indicates this please refrain from recording of any sort. Failure to do so may result in you being requested to delete the content and/or leave the auditorium.
Only drinks purchased in The Queen's Hall bar can be consumed on the premises. This is a condition of the Licensing (Scotland) Act 2005. By law, any drinks brought into the building will be removed by our staff.
The Queen’s Hall reserves the right to refuse admission. We also reserve the right to remove people from the venue without a refund in circumstances such as the refusal of security checks or if staff consider your behaviour is affecting other people’s enjoyment.
In certain circumstances, The Queen’s Hall may need to relocate customers to similar or better seats on arrival at the event.
Some performances may be filmed or photographed. By accepting these conditions ticket holders consent to the recording, filming or photographing of themselves as audience members. If you have legitimate concerns about being included in promotional photography or videography please speak to an Usher at the time of filming.
For security reasons, The Queen’s Hall reserves the right to conduct searches and you may be asked to co-operate with a bag search on entry into the building.
The Queen’s Hall (Edinburgh) Ltd: Registered in Scotland 64372
Registered Charity No: SC 012294
VAT Registration No: GB 446 4109 56
Registered Office: The Queen’s Hall, 85-89 Clerk Street, Edinburgh EH8 9JG