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If you have any questions that are not answered here please call our Box Office on +44 (0)131 668 2019 or email boxoffice@queenshalledinburgh.org

Box Office opening hours

Standard opening times are Monday to Saturday:

  • In person: 10am-5.15pm or until 15 mins after the start on show nights.
  • Phone lines: 10am-5pm or until one hour before start on show nights.

We only open on a Sunday if there is a show.

Payment types

We accept all major credit cards except American Express. The Queen's Hall gift vouchers can be used over the phone or online if they show a reference number. If there is no reference number you will need to make the purchase in person.

Transaction charge

There is a £1 transaction fee on all telephone, online and postal purchases. This is per sale, not per ticket. This helps fund our Box Office provision and is not a card charge.

Booking fees

Some shows incur a booking fee which is shown (by law) as a separate amount on the event page, but will be included in the final purchase price. This fee is charged per ticket whether they are purchased online, via the phone or in person.

Postage

Tickets can be posted out up to seven days in advance of the event for a cost of £1.00 per booking. These are sent out by second class post, usually the day after you make your booking. Please allow a bit of extra time for delivery during busy periods (e.g. Christmas) or bad weather. Postage is only available to UK addresses.

All charges are correct as of April 2018.

Ticket collection

Tickets can be collected in person from the Box Office any time between making the booking and up to 15 minutes after the show start. You will need to provide your surname, postcode or booking reference. If you arrive for the show after the Box Office has closed please speak to an Usher who will have your tickets for you. Admission after the start of the show will be subject to the event promoter's guidelines. Read our full Terms and Conditions here.

Concessions

Concessionary priced tickets are available where indicated. If you are booking these online, please bring proof of eligibility with you to the event.

Refunds

We do not offer refunds unless an event is cancelled or postponed. For sold out events we may be able to resell your tickets on your behalf but cannot guarantee this. You can read our full terms and conditions here.

Gift Vouchers

Gift vouchers make the perfect present for music lovers and are available to purchase in any denomination here. These can be emailed either to yourself or directly to the person you're buying for - you can even set the date when they're sent so they don't arrive before their birthday, anniversary, Christmas etc. You also have the option to add a message. You will need to have an account with us or set one up to make the purchase. Gift vouchers are valid for three years from the date that they're sent.

Did you know we can sell tickets for you?

We sell for many events in and around Edinburgh. If you'd like us to do this for you please download the form below, complete your details and return to Gordon Strachan, Box Office Manager: BoxOfficeManager@queenshalledinburgh.org who will discuss details and costs with you.

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