Everything you need to know about coming along to QH.
How to find us
Bags and belongings
Security may carry out bag checks when you enter the building. Although we have no strict rules about bag size we would ask that for everyone's comfort you bring as little as possible with you. To comply with Scottish Licensing laws, any alcohol brought in from outside will be confiscated and we ask that you do not bring in food either.
We do not have a cloakroom so please try to avoid bringing large bags with you.
Individual all gender toilet cubicles are located on the upper mezzanine level where a one-way system of entry and exit is in place. These toilets are accessed via the stairs in the bar area. All gender toilets on the ground level are located on the south side of the auditorium. Two accessible toilets are located towards the back of the bar on the left.
We do not have a blanket policy on photography and filming as this is often up to the individual artist or promoter. Please refer to signs on the night and do not take photos or record video if you are specifically requested not to. Professional photography/videography is not permitted without prior consent.
We may sometimes take photographs for our own purposes, in which case notices will be around the venue. If you have any issues with your image being used in marketing please speak to an Usher.
Meet & greet / VIP tickets
Promoters sometimes offer tickets with added benefits such as photo opportunities, a chance to sit in on the soundcheck and limited edition merchandise. These tickets aren't usually sold through The Queen's Hall so your ticket provider will give you details ahead of the event.
Showing your ticket on entry
We encourage everyone with a mobile device to chose the 'e-ticket' option rather than opting for printed tickets. You can show this on your mobile device screen when you arrive.
There are also options for collecting physical tickets at the Box Office or having them posted to you for a small fee.
Tickets purchased elsewhere
If you have issues or questions about tickets purchased from another outlet, you will need to contact them directly. We cannot advise on the terms and conditions of tickets which were not bought through The Queen's Hall. We strongly recommend against buying tickets from Viagogo as we will have no record of your ticket details and may refuse entry.
Merchandise / Programmes
Many artists and promoters choose to sell merchandise such as t-shirts and posters. This will be available in the bar area. Some classical concerts have programmes available, which you can purchase from an Usher. These will often need to be paid for with cash; to find the closest cash machine, turn right out of the front of building and cross diagonally at the crossroads where there are machines at Sainsbury's.
Public WiFi is available throughout The Queen's Hall on the network called, unsurprisingly, QueensHall.
Individual shows will have age restrictions, but as a general rule all unrestricted (standing) gigs are for over 14s only. Anyone under the age of 16 must be accompanied by an adult.
If you experience aggressive or anti-social behaviour from other customers please speak to a member of staff immediately. The Queen's Hall does not tolerate this kind of behaviour to customers, performers or staff and will take the appropriate action, which may include calling the police.
If you have an issue with any aspect of your event experience, please speak to a member of staff on the night as they will do their best to resolve this there and then whenever possible.
The Queen's Hall has CCTV monitoring for the protection of customers, performers, staff and the building. By attending an event you consent to being filmed.
Other questions about your visit may be answered on our Frequently Asked Questions page.