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Everything you need to know about coming along to QH.

How to find us

Information on getting here is available here. 

Re-opening safety measures

Whilst we are delighted to be re-opening again we understand that some of our audience may be nervous about returning to live events. We are taking all measures to ensure that our space is as safe as possible. You can read about all we are doing here.

Bags and belongings

Security may carry out bag checks when you enter the building. Although we have no strict rules about bag size we would ask that for everyone's comfort you bring as little as possible with you. To comply with Scottish Licensing laws, any alcohol brought in from outside will be confiscated and we ask that you do not bring in food either.

Cloakroom

We do not have a cloakroom so please try to avoid bringing large bags with you.

Toilets

Individual all gender toilet cubicles are located on the upper mezzanine level where a one-way system of entry and exit is in place. These toilets are accessed via the stairs in the bar area. All gender toilets on the ground level are located on the south side of the auditorium. Two accessible toilets are located towards the back of the bar on the left.

Photography

We do not have a blanket policy on photography and filming as this is often up to the individual artist or promoter. Please refer to signs on the night and do not take photos or record video if you are specifically requested not to. Professional photography/videography is not permitted without prior consent.

We may sometimes take photographs for our own purposes, in which case notices will be around the venue. If you have any issues with your image being used in marketing please speak to an Usher.

Meet & greet / VIP tickets

Promoters sometimes offer tickets with added benefits such as photo opportunities, a chance to sit in on the soundcheck and limited edition merchandise. These tickets aren't usually sold through The Queen's Hall so your ticket provider will give you details ahead of the event.

Showing your ticket on entry

Wherever possible, please show your ticket on a mobile device when entering the building, rather than printing it off.

Tickets purchased elsewhere

If you have issues or questions about tickets purchased from another outlet, you will need to contact them directly. We cannot advise on the terms and conditions of tickets which were not bought through The Queen's Hall. We strongly recommend against buying tickets from Viagogo as we will have no record of your ticket details and may refuse entry.

If you buy tickets elsewhere, please make sure when you come to an event you scan the NHS Track & Trace QR code, which is on posters around the building.

Merchandise / Programmes

Many artists and promoters choose to sell merchandise such as t-shirts and posters. This will be available in the bar area. Some classical concerts have programmes available, which you can purchase from an Usher. These will often need to be paid for with cash; to find the closest cash machine, turn right out of the front of building and cross diagonally at the crossroads where there are machines at Sainsbury's.

Wifi

Public WiFi is available throughout The Queen's Hall on the network called, unsurprisingly, QueensHall.

Age restrictions

Individual shows will have age restrictions, but as a general rule all unrestricted (standing) gigs are for over 14s only. Anyone under the age of 16 must be accompanied by an adult.

Reporting issues

If you experience aggressive or anti-social behaviour from other customers please speak to a member of staff immediately. The Queen's Hall does not tolerate this kind of behaviour to customers, performers or staff and will take the appropriate action, which may include calling the police. 

If you have an issue with any aspect of your event experience, please speak to a member of staff on the night as they will do their best to resolve this there and then whenever possible.

CCTV

The Queen's Hall has CCTV monitoring for the protection of customers, performers, staff and the building. By attending an event you consent to being filmed.

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