Updated 23 September 2021
When is your Box Office open?
Our Box Office re-opened to the public on Wednesday 1 September. Our opening times are here.
How will you maintain social distancing?
As of Monday 9 August, all physical distancing measures were lifted in Scotland. None of the shows from the start of September onwards have been sold on a distanced basis (with the exception of the Scottish Chamber Orchestra and New Town Concerts). We have taken as many measures as we can to make the venue safe for your return and ask that you are mindful of other customers and staff when moving around the building. Our reconfigured downstairs area, and individual toilet cubicles on the mezzanine level will offer more space and limit over-crowding.
Do I need to wear a face mask in the venue?
We ask that anyone visiting The Queen's Hall wear a mask, unless they are medically exempt. Masks should be worn everywhere, but can be removed for drinking and dancing. Our staff will all be wearing masks for your and their safety. You can read the official Scottish Government guidance on masks here.
Will you be using NHS Test & Protect
We will use the lead booker's details for NHS Test & Protect purposes for any tickets booked through our Box Office, so please make sure we have your phone number when you make a booking. In addition we will have the official NHS Test & Protect QR code around the building and ask that you use this to sign into the venue, particularly if you didn't buy tickets from us directly. Any details will be shared with the NHS in a GDPR-compliant way if necessary.
Do I need to show a vaccine passport?
A vaccine passport i.e. proof of having had two Covid-19 vaccinations is a mandatory Scottish Government requirement for entry into standing shows of 500 people and over from 5am on 1 October 2021. This means that if you have a ticket for an UNRESERVED show at The Queen's Hall (your ticket does not have a seat number on it) you will need to show vaccine certification to be able to enter the venue.
Please visit our re-opening safety measures page for more details.
Do I need to print my tickets off?
We encourage everyone with a mobile device to show us their tickets on arrival, rather than printing them off or collecting paper tickets from the Box Office. If you already have printed tickets, these are still valid. Tickets printed off for the original date of a show that has since been resheduled are also valid and do not need to be reprinted.
My tickets say 'unreserved' on them, what does this mean?
Unreserved shows are sold as standing and you are not allocated a seat. However, there are wooden pews downstairs and seats in the gallery (when it's open) which you can sit in should you prefer not to stand.
I have tickets for a show that was postponed, what should I do?
All tickets are automatically valid for the new date and you don't need to do anything. If you're unsure of the new date or have any questions about this, please contact the Box Office. If you bought tickets from another seller, please contact them directly.
When should I arrive for an event?
Please do not arrive any earlier than the Doors Open time indicated on the event page, which is when the doors to the building, the bar and the Box Office will open. The doors to the auditorium will open approximately half an hour before the event is scheduled to start, but this is subject to change on the evening.
Will your bar be open?
Yes, our bar will open at the same time as the doors to the building open, usually around one hour before the event starts. You can read more about our Bar here.
Can I pay with cash?
We would prefer you to pay by card at the Box Office and Bar where possible, but will still happily accept cash. We can currently usually only accept cash for merchandise. There are several cash machines located nearby.
Can I buy a ticket for an event on the door?
Many of our upcoming events are sold out, but if any tickets do remain you will be able to buy them from our Box Office, which will open at the same time as the main doors/bar (which you can find on the individual event pages).
I am unable to attend an event due to Covid-19 symptoms
Please let us know as soon as possible if you are unable to attend due to illness from Covid-19. We will then contact the promoter of the relevant event on your behalf. Each promoter's conditions for refund will be different. You can read our full Terms and Conditions here.
I am concerned about another audience member's behaviour
If this is the case, please speak to a member of staff who will do their best to help with the situation. Please be aware, that not everyone can wear a face covering and the reason for this may not be visibly apparent. We ask all users of the Hall to be mindful of one another and to show empathy and respect to each other, our staff and the performers.
I would like to support The Queen’s Hall, how can I donate?
Any support you can give us would be appreciated. You can donate online here or send a cheque made out to 'The Queen's Hall' to The Queen’s Hall, 85-89 Clerk Street, Edinburgh EH8 9JG. Any amount will be gratefully received, thank you. If you pay online your donation will be acknowledged by our system, but postal donations will take longer to process. If you need an official receipt, please contact email@example.com.