We answer the most common questions below. Get in touch if you can't find what you're looking for.
When is your Box Office open?
Our Box Office is open for telephone and in-person enquiries Monday-Friday, 10am-2pm. Read our full opening times here.
What measures do you have in place now that Scottish Government Covid-19 requirements are no longer law?
We will continue to do what we can to help audiences, performers and staff feel safe at The Queen's Hall.
We have improved our ventilation systems, created a more open foyer space and a one-way system to our toilets upstairs, and will continue to have sanitiser units around the building. Our staff will not report for work if they are experiencing symptoms of Covid-19.
We ask that you please do not attend the venue if you are experiencing symptoms of Covid-19.
Please be aware that everyone has different levels of comfort in returning to public spaces. People who are wearing a blue and yellow symbol are indicating that they would appreciate some extra space and care around them, so please comply wherever possible.
Do I need to wear a face mask in the venue?
Although mask wearing is no longer mandatory, we recommend that anyone visiting The Queen's Hall wears a mask, unless they are medically exempt. We will be encouraging our staff to do the same.
Do I need to print my tickets off?
We encourage everyone with a mobile device to chose the 'e-ticket' option rather than opting for printed tickets. You can show this on your mobile device screen when you arrive.
There are also options for collecting physical tickets at the Box Office or having them posted to you for a small fee.
My tickets say 'unreserved' on them, what does this mean?
Unreserved shows are sold as standing and you are not allocated a seat. However, there are wooden pews downstairs and seats in the gallery (when it's open) which you can sit in should you prefer not to stand.
I have tickets for a show that was postponed, what should I do?
All tickets are automatically valid for the new date and you don't need to do anything. If you're unsure of the new date or have any questions about this, please contact the Box Office. If you bought tickets from another seller, please contact them directly.
When should I arrive for an event?
Please do not arrive any earlier than the Doors Open time indicated on the event page, which is when the doors to the building, the bar and the Box Office will open. The doors to the auditorium will open approximately half an hour before the event is scheduled to start, but this is subject to change on the evening.
How do I find out the timings for an event?
We will publish the timings for events on the individual show page and our social media as soon as we have them, which is often not until the day of the show.
Will your bar be open?
Yes, our bar will open at the same time as the doors to the building open, usually around one hour before the event starts. You can read more about our Bar here.
Can I pay with cash?
We would prefer you to pay by card at the Box Office and Bar where possible, but will still happily accept cash. We can currently usually only accept cash for merchandise. There are several cash machines located nearby.
Can I buy a ticket for an event on the door?
Many of our upcoming events are sold out, but if any tickets do remain you will be able to buy them from our Box Office, which will open at the same time as the main doors/bar (which you can find on the individual event pages).
I am unable to attend an event due to Covid-19 symptoms
Please let us know as soon as possible if you are unable to attend due to illness from Covid-19. We will then contact the promoter of the relevant event on your behalf. Each promoter's conditions for refund will be different. You can read our full Terms and Conditions here.
I am concerned about another audience member's behaviour
If this is the case, please speak to a member of staff who will do their best to help with the situation. Please be aware, that not everyone can wear a face covering and the reason for this may not be visibly apparent. We ask all users of the Hall to be mindful of one another and to show empathy and respect to each other, our staff and the performers.
I would like to support The Queen’s Hall, how can I donate?
Any support you can give us would be appreciated. You can donate online here or send a cheque made out to 'The Queen's Hall' to The Queen’s Hall, 85-89 Clerk Street, Edinburgh EH8 9JG. Any amount will be gratefully received, thank you. If you pay online your donation will be acknowledged by our system, but postal donations will take longer to process. If you need an official receipt, please contact email@example.com.