We have tried to answer any questions you may have during our lockdown. We look forward to welcoming you back as soon as we can.
How do I contact you?
As of Monday 13 April, the majority of our staff have been furloughed under the Coronavirus Job Retention Scheme. Our Box Office Manager and Finance Manager are still working, but please only contact them if your request is urgent as they will have their hands full. Thank you for your patience and understanding during this time. Please note that during July and August, the Box Office is only in operation on a Monday and Thursday from 11am to 2pm.
I have tried to contact you via social media, but am getting no response.
As of Monday 13 April, our Marketing Team has been furloughed under the Coronavirus Job Retention Scheme so is unable to update our social media pages (aside from pre-furlough scheduled content) or respond to any enquiries. Please check the latest information about events here and if your question isn’t answered, use the Contact Us page here.
I have tickets for a show that has been postponed or cancelled, what should I do?
If the show is postponed, your ticket will be automatically valid for the new date and you don't need to do anything. Refunds will usually show in your account within 3-5 working days. If you're unable to attend the new date, please email firstname.lastname@example.org by the original show date to request a refund. When shows are cancelled, refunds will automatically go back on to the card you paid with. If you paid in cash we'll return this to you as soon as it's safe to do so.
I paid with cash, how will I get my money back?
If we have your address we will send a cheque out to you as soon as we are able. If we have no address, we will refund you in cash in person once it is safe to do so.
The card I paid with is no longer valid and I would like to get a refund, what should I do?
Most likely, your card provider, be that a current or previous bank, will automatically re-route all payments directed to the expired card through to your new card account; it may just take a while longer to appear on your statement as a result. If that re-route can't be done, the refund won't process from the outset, and we'll know to contact you directly to arrange a cash or cheque refund.
I can’t see an update about the show I have tickets for, how do I get more information?
We're working as hard as we can with all the promoters who bring shows to The Queen's Hall, and will contact ticket holders directly as soon as we have any information. With furloughs across the industry, and/or national/international tours needing to be rerouted, we can't always update you as quickly as we'd like to. Please check here in the first instance, or email email@example.com if your query is urgent. During July, our Box Office is only operating on a Monday and Thursday from 11am to 2pm. We appreciate your patience and understanding at this time.
I bought tickets from another seller, how do I get my money back?
If you bought tickets through an agency such as Ticketmaster, SEE Tickets or Tickets Scotland, you will need to contact them directly to arrange for a refund.
I would like to support The Queen’s Hall, how can I donate?
We are an independent charity and have naturally been affected by the sudden enforced closure. Any support you can give us would be appreciated. You can donate online here or send a cheque made out to 'The Queen's Hall' to The Queen’s Hall, 85-89 Clerk Street, Edinburgh EH8 9JG. Any amount will be gratefully received, thank you. If you pay online your donation will be acknowledged by our system, but postal donations will take longer to process. If you need an official receipt, please contact firstname.lastname@example.org.
My membership is due to be renewed, how can I do this?
Please pay online here or post a cheque made out to 'The Queen's Hall' to The Queen's Hall, 85-89 Clerk Street, Edinburgh EH8 9JG with your name and address details. We will acknowledge this in due course, thank you.
I would like to hire The Queen’s Hall for an event, who should I contact?
Do you know when you will re-open?
We are currently following all the official guidelines to ensure the safety of our audiences, performers and staff. We will only re-open once we are advised it is safe to do so for our industry.